Shipping policy

Shipping & Delivery Policy

Effective Date: September 17, 2026

At Pixova, we work to ensure that orders are processed and delivered as efficiently as possible. This Shipping & Delivery Policy explains how orders are handled after a purchase is completed.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally dispatched within [0-1 business days]. Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be extended due to high order volumes, product availability, or circumstances outside our reasonable control.

2. Delivery Time

Once an order has been dispatched, the estimated delivery time is [3–7 business days], depending on the delivery location and the shipping service used.

Delivery estimates are provided for guidance and are not guaranteed dates. Actual delivery times may vary due to courier operations, weather conditions, public holidays, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before the order is completed.

Shipping charges may vary depending on the delivery location, order size, or shipping service selected.

4. Order Tracking

Where tracking is available, tracking details will be provided to the customer using the contact information submitted at the time of purchase.

Customers may use the tracking information provided to check the progress of their shipment.

5. Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will make reasonable efforts to assist with address corrections before dispatch; however, we cannot guarantee that changes can be made after an order has been processed or shipped.

Pixova is not responsible for delivery issues resulting from inaccurate or incomplete information provided by the customer.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will review the available shipment information and, where applicable, coordinate with the relevant delivery provider to determine the status of the shipment.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within [14 days] of delivery.

To help us review the issue, please provide:

Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable
Video evidence, if reasonably required

Once the request has been reviewed, we will provide the appropriate resolution in accordance with our Return & Refund Policy.

8. Delivery Attempts

If the delivery provider is unable to complete delivery because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, additional delivery attempts may be made according to the courier's procedures.

Customers should ensure that their contact and delivery information is accurate and that they are available to receive the shipment where required.

9. Shipping Restrictions

We currently ship only in [INDIA].

Certain locations may be subject to shipping restrictions or limited delivery availability. If an order cannot be delivered to the address provided, we will contact the customer regarding the available options.